Tuesday, January 28, 2020
Family contribution to social stability
Family contribution to social stability Family contribution to social stability Social stability entails state of completeness, where life is balanced in terms of good wages, lifestyle, amenities, freedom and prosperity. The family as an institution can contribute highly into this state of life through several ways. Programs such as family-life ambassadors can help insert skills into families, in an attempt to cultivate social stability (Wardle, 2002). Other programs such as family-life champions or organized family talks, resource speakers and school family education may assist in instilling vital skills needed in establishing social stability in families. For instance, school family education, may assist parents to acquire reliable skills in family running. Another way that families have contributed to social stability is by holding religious values with high esteem. As such people are equipped with Godly values which promote social stability by enhancing disciplinary virtues drawn from religious living. For example, an individual positive behavior is enhanced by the religious doctrines or even life virtues. Similarly, family strength and unity is highly upheld. Under British lifestyle, religious based individuals most probably have stable marriages, report low levels of divorce and singlehood (Melin Blom, 2000). This will instigate marriage satisfaction, hence high marital stability and low poverty levels are witnessed. Morality and sound thinking is highly promoted by religious beliefs, reducing deviant behaviors such as suicide, drug abuse, teenage pregnancies and sexual permissiveness, among others. A family as an institution in the society provides a reliable home for growing children. It provides shelter, food, clothing and other social needs. When this is done, the possibility of children growing to be undisciplined is low, since they have a place to belong to and have almost everything that they require. For instance, in the case of street children, they will tend to engage in criminal activities such as smuggling and robbery among others, and this may lead to social instability .Such children need to be offered a place to belong to through proper care by possibly adoption procedures. For example, In Britain family stability has reported continuous decline such that children and adults are always faced with fractured or dysfunctional families thus instigating the possibility if having unstable society. About 15% of all babies born in conservative culture in Britain are brought-up with no resident father (Wardle, 2002). In this case, parenting education and relationship progr ams may assist in social stability .Other approaches may include raising UKs care incentives in a bid to motivate the child caretakers to positively bring-up the children in socially acceptable ways. If such positive upbringing fails, the parentless children are likely into various social evils thus destabilizing social stability. In addition, if the government is to support these children a lot of funds may be expended in rehabilitation centers in stead of instituting social development programs beneficial in stabilizing the wellbeing of the entire society. Economically, the wealth of a country is highly dependant on the family, in terms of the human capital (Melin Blom, 2000). Strength of the economy highly depends on family stability because of the social ethical basis taught through social virtues and values. This way the entire family plays a vital role in stabilizing the society both economically as well as morally or socially. In conclusion, family cohesiveness and moral strength is a high contributor to social stability. Positive parenting, various education programs at family level, role modeling and social awareness created at family level enhances social stability. A family also contributes to the labor mobility behaviors as a result of its effects on employment levels thus averting social instability associated with unemployment issues. References Melin, H Blom, R. (2000). Streaming towards social stability. Vilnius, Lithuania: Lithuanian Institute of Philosophy and Sociology Press. Wardle, L. (2002). Fundamental principles of family. London, UK: John-Wiley Sons Publishers.
Monday, January 20, 2020
The Meaning of Community :: Definition Essays Community
The Meaning of Community Community is defined in two different ways. The Universal English Dictionary describes a community as 'a society or body of persons living in the same place, having the same rights, privileges, and interests, and acknowledging the same laws.' Another definition by the Oxford English Dictionary describes it as 'common character or commonness.' Even though these are different ways to describe this word, their meanings are quite similar and are used greatly in their own ways with everyday life. Looking at the definitions and comparing it to how it is used in everyday life and conversation, there is not much of a difference between them. People use the word ?community? to describe the area where they live and what they can and cannot do in their community. The rules, regulations, and privileges are the same in their community just as described in the definitions. After reviewing what the word actually means, a main thing that sticks out would have to be that a community of people has "rules and privileges that must be followed and obeyed by everyone" (Merriam-Webster). It is almost as if it has its own little ?government? that sets standards and regulations for the people to follow. However, something that may have already been known would be the description of common character or commonness. A community has to have these things in order for peace and happiness to survive. Projects and readings for the class help with the understanding of a community. Working on the project is almost like working in a community with the rules and deadlines that must be followed and done properly. There have been readings about people working on, or helping with, communities if it needs help on certain issues. These readings have helped tremendously on the gaining of knowledge of the meaning of a community and how much a community needs help if it is in trouble. Community is a word that can be looked at in many different ways and have many different opinions to what it actually means in certain situations. People of communities realize that they must follow the laws and not misuse their privileges that have been granted to them by the ? The Meaning of Community :: Definition Essays Community The Meaning of Community Community is defined in two different ways. The Universal English Dictionary describes a community as 'a society or body of persons living in the same place, having the same rights, privileges, and interests, and acknowledging the same laws.' Another definition by the Oxford English Dictionary describes it as 'common character or commonness.' Even though these are different ways to describe this word, their meanings are quite similar and are used greatly in their own ways with everyday life. Looking at the definitions and comparing it to how it is used in everyday life and conversation, there is not much of a difference between them. People use the word ?community? to describe the area where they live and what they can and cannot do in their community. The rules, regulations, and privileges are the same in their community just as described in the definitions. After reviewing what the word actually means, a main thing that sticks out would have to be that a community of people has "rules and privileges that must be followed and obeyed by everyone" (Merriam-Webster). It is almost as if it has its own little ?government? that sets standards and regulations for the people to follow. However, something that may have already been known would be the description of common character or commonness. A community has to have these things in order for peace and happiness to survive. Projects and readings for the class help with the understanding of a community. Working on the project is almost like working in a community with the rules and deadlines that must be followed and done properly. There have been readings about people working on, or helping with, communities if it needs help on certain issues. These readings have helped tremendously on the gaining of knowledge of the meaning of a community and how much a community needs help if it is in trouble. Community is a word that can be looked at in many different ways and have many different opinions to what it actually means in certain situations. People of communities realize that they must follow the laws and not misuse their privileges that have been granted to them by the ?
Sunday, January 12, 2020
Fall of Enron
Q1- Who were the key stakeholders involved in, or affected by the collapse of Enron? How and to what degree were they hurt or helped by the actions of Enron management? Ans- The key stakeholders affected by the collapse of Enron were its employees and retirees. Stakeholders and mutual funds investors lost $ 70billion market value. Banks were also affected by the meltdown of the company. They included big banks like J P Morgan Chase and Citigroup. Not only the stakeholder and bondholder lose out, the confidence in the company also fell. This was the major setback for the company. The actions of Enron management left a deep scare for its 4000 employees which lost out their jobs and also impacted others around them. Some blamed Arthur Andersen; Enronââ¬â¢s accounting firm and some blame the board of directors for insufficient oversights. The damage was so big that it was likely to take years for the court to sort the wreckage. The company did not think of its future and took many bad steps just to earn money. The CEO should have looked into the company matters long time ago and took action so that hundreds of jobs could have been saved. The companies who were associated with the big firm were affected on a very large scale. This was the biggest bankruptcy of a firm with $63.4 billion in assets. Q2- Considering all aspects of the case, what factor or factors do you believe most contributed to the collapse of Enron? In your answer, please consider both external and internal factors. Ans ââ¬âEnronââ¬â¢s non transparent financial statements did not clearly depict its operations and finances with shareholders and analysts. The company started manipulating the revenue figures. Enron used many methods to make the companies condition look better by starting different accounting practices. They also broke the legal and ethical integrity of the company by overseeing the companyââ¬â¢s financial reports. Even supporting the political parties didnââ¬â¢t help them. They had a complex business model and they misrepresented their financial status to the public so that they can have a better position in the eyes of the public and earn money on basis of that. All the above issues that led to the bankruptcy of the company were perpetuated by the actions of Lay, Skilling, Fastow and other executives. They all led to the collapse of the company. Lay did not enquire about the decisions that Skilling and Fastow were taking. He just approved to everything that they kept in front of him. Skilling always wanted to keep up to the Wall Street expectations and for this he gave pressure on his executives to find new was to hide the dept. This was the major setback for the company as they didnââ¬â¢t know that in future everything was going to come out and it would have led to bad consequences. Lay did not enquire about all this and approved of all the work Skilling was doing. Q3- What steps should be taken now by corporate managers, stakeholders, and policy makers to prevent a similar event from occurring in the future? Ans- People should not lie about the companyââ¬â¢s financial status just to bring it up In the market. Eventually the truth is going to come out one day or the other. Auditors should properly keep track of the finances. Managers, stakeholders and directors should be aware of everything that is happening in the company. Policy makers should think about what steps they are taking and how it will affect other people lives. They should not make policies for the benefits of the big companies who give them finances for their political endeavours. Updated case: Many executives at Enron were indicated of variety of charges and then sentence to prison. Enronââ¬â¢s auditors, Arthur Anderson, was found guilty in a united states district court, but by the time the ruling was over turned at the US supreme court, the firm has lost most of its customers and had to shut down. Employees and shareholders received limited returns in the lawsuits they filed. As a consequence of the scandal, new regulations and legislation were enacted to expand the accuracy of financial reporting for public companies. Special purpose entities Enron used special purpose entitiesââ¬âlimited partnerships or companies created to fulfil a temporary or specific purposeââ¬âto fund or manage risks associated with specific assets. The company elected to disclose minimal details on its use of special purpose entities. These shell firms were created by a sponsor, but funded by independent equity investors and debt financing. For financial reporting purposes, a series of rules dictates whether a special purpose entity is a separate entity from the sponsor. In total, by 2001, Enron had used hundreds of special purpose entities to hide its debt. The special purpose entities were used for more than just circumventing accounting conventions. As a result of one violation, Enron's balance sheet understated its liabilities and overstated its equity, and its earnings were overstated. Enron disclosed to its shareholders that it had hedged downside risk in its own illiquid investments using special purpose entities. However, the investors were oblivious to the fact that the special purpose entities were actually using the company's own stock and financial guarantees to finance these hedges. This setup prevented Enron from being protected from the downside risk. Notable examples of special purpose entities that Enron employed were JEDI and Chewco, Whitewing, and LJM. The justices agreed to look at two issues in the appeal of Mr. Skilling's 2006 conviction that could have broader repercussions, say legal observers. One deals with the government's contention that Mr. Skilling violated his legal obligation to provide ââ¬Å"honest servicesâ⬠to Enron shareholders because he lied about the energy-trading company's financial condition before it collapsed into bankruptcy in December 2001. Mr. Skilling's attorneys maintained that prosecutors misapplied the honest-services statute, arguing their client hadn't lied and didn't cheat Enron or its shareholders. The second issue involves Mr. Skilling's claim that he wasn't able to get a fair trial in Houston, site of Enron's headquarters, because of anger in the community over the company's collapse. Daniel Petrocelli, Mr. Skilling's lead attorney, said the Supreme Court's decision means the defense ââ¬Å"will finally get an opportunity for a full, frank and fair hearingâ⬠of issues that led to ââ¬Å"Jeff's wrongful conviction.â⬠The Justice Department declined to comment. The Supreme Court earlier accepted for review another appeal related to corporate honest-services fraud. That case involves the conviction of former Hollinger International Inc. Chairman Conrad Black. Oral arguments in Mr. Black's Supreme Court case are scheduled for December. No date has been set for oral arguments in the case of Mr. Skilling, who is in federal prison in Colorado. The question of what constitutes honest-services fraud is under debate. ââ¬Å"The lack of clear guidanceâ⬠on the statute ââ¬Å"has been a problem in this area of criminal law for years,â⬠said Mark Biros, a former federal prosecutor and now a partner in the Washington office of Proskauer Rose LLP. ââ¬Å"It would be helpful to everyone if the Supreme Court steps in.â⬠Mr. Biros said the court might be considering treating the Skilling and Black appeals as companion cases. The justices could use the two cases to provide a broader interpretation of the honest-services issue, he said. The court's agreement to hear Mr. Skilling's arguments on the location of his trial surprised Columbia Law School professor John Coffee. ââ¬Å"The area of venue is something the Supreme Court hasn't touched for a long, long time,â⬠Mr. Coffee said. If the court agrees with Mr. Skilling, whose attorneys argued for a venue change before the trial, it could have a wide impact. In the 2006 trial, Mr. Skilling and former Enron Chairman Kenneth Lay were convicted of fraud and conspiracy. Mr. Skilling was also convicted of insider trading. Shortly after the trial, Mr. Lay died of heart-related problems and his conviction was vacated. Former Enron chief financial officer Andrew Fastow, 44, was sentenced to six years in prison Tuesday, more than two years after he pleaded guilty to two counts of conspiracy for his involvement in the energy company's 2001 collapse. Jurors in the Houston trial of Enron founder Kenneth Lay and former CEO Jeffrey Skilling reached a verdict Thursday, the sixth day of deliberations, finding both defendants guilty of most conspiracy and fraud charges.
Friday, January 3, 2020
Management of Customer Service at Senheng Electric
Senheng Electric (KL) Sdn. Bhd. Interoffice Memo DATE : 5 May 2014 SUBJECT : Management of customer service Background Sen Hengà ® Electric (KL) Sdn. Bhd. is one of the leading consumer electronics chain stores in Malaysia. This store operates over 100 branch spread throughout Malaysia. Senheng was first established in 1989, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia (Sen Hengà ®, 2013). This store own by the Lim brothers, K.H., K.C. and K.Y. Sen Heng has gained its reputation and credibility that has made it the number one in the industry throughâ⬠¦show more contentâ⬠¦The conversation between the customer services operator and customer will be recorded as a reference as every word come out from their mouth will directly represent the quality of the company. This approach is using by the TM Company (Telekom Malaysia) Malaysia largest communication provider company. Every staff including front desk customer services staff, sales representative, repairmen should introduced their name or company staff code number to the customer every time they interact with the customer, so customer can give evaluation to the attitude and performance of the staff. â⬠¢ Hiring more operators for Customer service centre Hiring more operators for customer service centre can overcome the problems which customer complaint that customer service line is always busy. More customers calls can be taken at the same time and reduce the number of waiting calls if there are enough operators to serve the customers call thus overcoming the problem of busy customer service line. â⬠¢ Applying Shift Time Work Customer also complaint that the operators are unfriendly and seem unwilling to serve them, this is may be due to the fatigue of the operators that working all day, thus affecting their emotion and interest when answering customers calls. If there are more operators, they can shift the time work. For example, an operator will work maximum for 6 hours, then will be shifted
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